What counts as a plumbing emergency?
A plumbing emergency is anything that is actively damaging your home, cutting off essential water, or creating a health or safety risk. The longer it runs, the more expensive the repair — and the more likely insurance will dispute the claim.
If you are unsure, send photos or a short video on WhatsApp. We will tell you honestly whether it needs an immediate call-out, can wait until morning, or can be solved with a temporary fix you can do yourself.